FREQUENTLY ASKED QUESTIONS

We are always adding more questions and answers to this section based on our
Support Team's recommendations. Can't find your answer here?
E-mail us at support@pokermavericks.net, 24 hours a day.

DOWNLOAD / INSTALLATION
What do I need to start playing poker?
To play at PokerMavericks you need our easy-to-download free software. Just click here and follow the simple download instructions. While the software is downloading, you will also need to Sign Up to be able to play.
I have finished the download process. How can I start playing?
Depending on the browser you are using you were given a choice to Save or Run the PokerMavericks software.
If you chose to Save, the PokerMavericks software will download. Once the download is completed, you will find the install file with the PokerMavericks Icon and (.exe) extension on your desktop. Click on it to start the installation process. Once the installation is finished, you will see another PokerMavericks icon on your desktop. Double-click to start the PokerMavericks software.
To avoid unintentionally installing PokerMavericks software every time you want to play, please delete the PokerMavericks Icon with the (.exe) extension from your Desktop.

If you chose to Run, the PokerMavericks software will be installed. Once the installation is finished, you can find the PokerMavericks icon on your desktop. Double-click the icon to start the PokerMavericks cardroom.

How do I register and play at PokerMavericks?
To register at PokerMavericks, please click here.

To play at PokerMavericks, you will need to download and install your software.

Please use Live Help to ask any questions you may have during and after download and registration.

MY ACCOUNT
I forgot my Password.
Please go to the Forgot Password page and follow the instructions there.
Can I change my Password?
Yes. Please log in, go to "My Account/Details/Profile". Type in your current Password, your new password, and re-type it. Then click on "Update".
Can I change my Nickname?
Yes, if there were no games played under your Nickname or when it is absolutely necessary. Please contact support@pokermavericks.com. Please note, we only allow one account per player.
How do I change my address or email address?
You can change your email address. Simply log in and go to "My Account/Details/Profile". Please type in your current password and your new email address, and then click on "Update". In case your postal address data has changed, please email us your request with a valid proof of residence (e.g. telephone / utility bill not older than 2 months) and we will update your data.
My Username and Password are being declined at the Login.
Please contact us at support@pokermavericks.com. We'll check your login details and send you an update.

MONEY
What are the options for making a deposit?
PokerMavericks's extensive variety of reliable payment channels includes: PIC-CLUB, Neteller, 1-Pay, VISA, MasterCard, Wire Transfer, EcoCard, Paysafe, ClickandBuy, UKash, WebMoney, PostePay, Moneybookers and methods powered by them: Diners Club, Maestro, Solo, Switch, Electron, Delta, Poli, GiroPay, ENets, NETPAY, WBK, Inteligo, Mtransfer.
Other payment methods are being added on a regular basis. Here you can find up-to-date information about the payment channels and countries supported by them.
How much can I deposit?
The minimum amount is $20 and the maximum depends on your Player Status. Once you log in, please go to "My Account/Verification" for further details.
Why has my credit card been declined?
You may have exceeded the credit card deposit limits prescribed to your account at PokerMavericks, or it has been rejected by your bank. Many banks have policies against playing poker or other games on the Internet. You may want to contact your bank regarding their policy on the matter.
We have many other secure deposit methods. Please visit our How to Deposit/Cash Out page for additional information.
How can I request a cashout?
To request your cashouts please log into the PokerMavericks cardroom, click on My Account/Cashier/CASH OUT. Here you can choose the amount you wish to withdraw and how it should be processed.
Can I transfer money from my account to another player's account?
Yes, you can. This feature is called Inter-Account Transfer - IAT. Just Log into PokerMavericks and go to "My Account/Cashier/Transfer to Player".
Is my money safe with you?
PokerMavericks keeps its players' account balances in isolated accounts which are not used for any other purpose and are managed by two leading European banks. This ensures that PokerMavericks players will always be able to cash out and their poker funds are always protected.

GAMES & RULES
How do I select the game I want to play?
Please log into the PokerMavericks cardroom. On the left side of the Lobby you will see all games we offer. Select a game, such as Hold'em, then at the top choose the type, for example Fixed Limit. All available tables will appear on the middle. Double-click on a table, take a seat and you're ready to play. You can also click to select the table and press the "Go To Table" button.
Can both my friend and I play in the PokerMavericks cardroom simultaneously from the same location?
Yes! You can even play on the same Practice Chips table together. However, if you are playing Real Money games, you are not allowed to sit at the same table. You can, however, play the same tournament but you will be seated at different tables.
Can I search for other players?
Yes. Please go to "My Account" from the Main Lobby, choose "Buddy List" and enter the player's Nickname. You will see at which table or in what tournament he or she is playing.
Where can I learn about the different types of poker games and hand rankings?
PokerMavericks offers Texas Hold'em, Omaha Hi/Lo, Omaha Hi and 7 Card Stud. To learn more about these poker games, please go to Poker Games & Rules.
Where can I find the hand rankings?
To find the hand rankings for all poker games, go to https://www.pokermavericks.com, select "Cardroom", then go to "Game Rules" to find the "Hand Rankings"
I downloaded PokerMavericks software but can find only Practice Chips games. What should I do?
You have probably downloaded the Practice Chips only version. Please click here to download and install the Real Money version, which includes both Real Money and Practice Chips games.
Why can't I get back onto the No-Limit Hold'em table with just the minimum buy-in?
We apply the following basic rules in such situations at PokerMavericks: 1. A player leaves a table (no-limit/pot-limit tables only) with an amount of money which is LESS than the minimum buy-in. This player may return to the same table with the minimum buy-in designated for that table. 2. A player leaves a table (no-limit/pot-limit tables only) with an amount of money which is MORE than the minimum buy-in for that table. If the player returns to the same table within 1 hour, he may only return with the amount with which he left the table or more, regardless of what the minimum buy-in for that table is. Here's an example: In no-limit and pot-limit games, if a player leaves a table ($20 minimum buy-in) with $30 and returns within 1 hour, he is obligated to rejoin the table with $30 or more. This requirement is one of the basic poker rules for NL and PL games, and is intended to provide a fair, competitive playing environment for the players.
What rake do you charge for running the games?
Rake is a nominal fee, per qualified pot, that the House charges for hosting games. Click here for a detailed breakdown.
How can I review a played hand?
You can review your game history while at the table by clicking on the "Current" or "Previous" links in the top right corner of the Table screen. After finishing the hand you also may request a hand history by email.
Can I play for free at PokerMavericks?
Yes, of course you can! Just download your software, register at PokerMavericks and you can start playing at our Practice Chips tables.
What are Practice Chips?
Practice Chips have no cash value. They simply allow you to play for free, bringing the game as close to reality as possible without the financial risks and rewards.
How many chips do I get for playing at Practice Chips tables?
You receive 1,000 Practice Chips. If you run out of chips simply click on the "Get more practice chips" button when it appears and you will receive more chips. The maximum amount you can get at one time is 1,000.
How do I use Practice Chips on your site?
After you sign up at PokerMavericks, the Practice Chips option will be included in your account by default. Practice Chips tables have been provided for the benefit of learning the game better. It is an experience in itself, a lot of fun and absolutely free of charge. You can get the feel of any game, and you are not required to make any kind of real money deposit. Feel free to learn new games, test your strategies without any risk, and simply spend some fun time playing at no cost.

TOURNAMENTS
How do I register for a tournament?
Please log into the PokerMavericks cardroom and click on the Tournaments tab. Select the "registering" tournament of your choice and click on REGISTRATION, and then click on REGISTER. The pop-up window will inform you of the charge, if any, and will present to you the options: OK - to register; CANCEL; and CASHIER, if you need to make a deposit in order to cover the registration fee.
What should I do if I've lost my connection and been removed from a tournament?
Please restart the program and log in again. Under normal circumstances you will be seated back at your table immediately. Don't forget to push the "I'm back" button.
Can I get a refund for a tournament which was cancelled due to technical problems at PokerMavericks?
Refunds are distributed according to our Cancellation Policy, which you can find under Game Cancelation Policy.
Why can I enter some of the Freeroll tournaments and not others?
Although most of the Freeroll tournaments at PokerMavericks are completely free to enter, some require you to have earned a certain number of PokerPoints before you are allowed to register. This is how we reward our regular players for their loyalty and support. These tournaments are called "Poker Point Freerolls".
Some Freeroll tournaments require passwords. How do I get one?
These special Freerolls are organized on request either from our marketing partners or players who have set up their own tournaments. In these cases PokerMavericks simply provides the playing platform and has no access to the passwords, which are distributed by the independent tournament organizers.
Where can I see how many Poker Points I have?
Please log into the PokerMavericks cardroom and click on Cashier. Your Poker Points will be listed on the right side of the Cashier screen.
How Poker Points are calculated?
You get 1 Poker Point for every 10 cents that you contribute to the rake. For details please see Poker Points.
What is a "Poker Point Freeroll"?
Some Freeroll tournaments require you to have earned a certain number of Poker Points before you are allowed to register. This is intended to reward our regular players for their loyalty and support. These tournaments are called "Poker Point Freerolls" since no money is required in order to play.
What does Re-Buy and Add-On mean in a tournament game, and how do they work?
We do offer our players Re-Buys and Add-Ons on some of our multi-player tournaments. This means that you will be able to purchase extra chips during a tournament. A Re-Buy is only available until the first break, or before the first break but only until the number of players still in the tournament has been reduced to the number of paid places PLUS 3. For example: If a particular tournament pays out to 50 places and the number of players in the tournament reaches 53 before the first break, then - from that point forward - Re-Buys are no longer possible. The first Add-On is available during the first break and will be available to all players, regardless of their chip count. Tournaments may allow Re-Buys and Add-Ons, or Re-Buys only. If a tournament allows Re-Buys and/or Add-Ons, this fact will be displayed in the tournament lobby following the tournament name as well as in the information box for each tournament. These details will be displayed upon selecting the tournament.

SOFTWARE / CONNECTION
I lost my connection!
There may be several reasons for this beyond your and our control. Normally your software should automatically re-connect. If this does not happen, try restarting the program - under most circumstances, you will be immediately reseated back to your table(s). Sometimes other software running on your computer may be preventing the PokerMavericks software from accessing the Internet - try to avoid downloading files and using file-sharing software while playing at PokerMavericks. If you can't connect, please contact us.
Sometimes connection seems to get interrupted or the game is really slow.
The two most common reasons for a slow game are: 1. The players on the table are taking a long time to make their moves (perhaps they have a bad connection). 2. Internet connection between our servers and your computer has decelerated for some reason. If the problem persists, please contact us if your Internet Service Provider cannot resolve the matter.
Do you offer all-in (disconnect) protection for live and tournament play?
Disconnect Protections are only available for fixed-limit cash-game play and are not available for tournament play or no-limit/pot-limit tables. Each player has one (1) Disconnect Protection available per day with an additional Disconnect Protection available upon request. If you get disconnected during a cash game, miss your turn, and you have a disconnect protection remaining, you will automatically be set as "Technically All-In" and your hand will proceed to the showdown. If you don't have any Disconnect Protections available, your hand will be folded.
I have a Macintosh. Can I use it to play at PokerMavericks?
Mac users will be able to play using our stunning Flash version of the cardroom. Our downloadable software is currently only compatible with Windows-based operating systems and cannot be run on other operating systems. However, on many Macintosh machines, it is possible to install and run Microsoft Windows, and this can be used to run the PokerMavericks software.
I can't connect to the PokerMavericks software.
It is possible that your internet connection or our servers had problems when you were trying to connect. Please try again in a few minutes. If this does not work, please ensure that your firewall is not blocking the PokerMavericks software. The software requires ports 1111-1120 and ports 11000-14000 to be opened for TCP/IP traffic. Some anti-virus software also includes port-blocking software and you should check the settings if you have any anti-virus software installed. It is also possible that your Internet Service Provider has blocked these ports, for which we would ask you to check directly with your ISP. If you still have problems, our support team will be happy to help you further.
I can't open the PokerMavericks Software.
This can happen for the following reasons:
1. The software has not been installed correctly or the download has not been successfully completed. To solve this, uninstall the current PokerMavericks software, and download and install the latest version.
2. You are trying to run the PokerMavericks software without proper administrator rights. Log onto your computer as Administrator and try again.
3. PokerMavericks or the same poker software from another cardroom is running on your computer which will prevent PokerMavericks from opening.

BONUSES / PROMOTIONS
I didn't get my bonus.
If you qualified to receive a bonus and it hasn't been credited to your account within the specified period, please contact the PokerMavericks Support at support@pokermavericks.com and give us as many details as possible, such as bonus type, bonus code used, date of application, etc. We will immediately investigate and inform you of the results.
Can a player get both "Invite A Friend" and signup bonuses?
A new player can get a signup bonus for making a first deposit. During the registration the player has to click on the Bonus button if the code is not already pre-filled. Any player who wishes to refer friends can get his/her share of the "Invite A Friend" bonus for as many friends as he/she cares to invite to PokerMavericks. Since the referred player will be receiving the "Invite A Friend" bonus with his/her first deposit, he/she will have the option to go for the Signup bonus once the "Invite A Friend" bonus is awarded. Please keep in mind that these bonuses are only awarded as soon as the player has earned the required number of PokerPoints within the required timeframe following their first deposit, and not before.
How can a player keep track of his bonus details?
Please login and go to "My Account/Bonus". Here you can see which bonuses are active or have succeeded, expired, etc.
Can a bonus be taken away?
We reserve the right to cancel any bonus in case of fraud. A player can also cancel a bonus himself.
What happens if a player forgets to enter a first deposit bonus code when depositing for the first time?
The player may ask for a first deposit bonus by emailing PokerMavericks from an email address registered with us. If there is no reason to deny the bonus, we will manually reinstate it.
What is the correct procedure for getting an "Invite A Friend" bonus?
Please visit the "Invite A Friend" page on the website located under the "Promotions" menu tab. Enter the correct information into the required fields and send the invitation email to your friends. When your friends receive the email, they must click on the "REGISTRATION" link in that mail. This will take your friend to our registration page. After the registration and first deposit the "Invite A Friend" bonus will be activated for both.

GENERAL INQUIRIES
Do I really have a fair chance in all games? Are your games safe to play?
For PokerMavericks the security of our poker system and your safety while using it is principal. The management of our online gaming system complies with the highest ethical and professional standards. Unlike most of the online gaming operators, we use a True Random Card Shuffler.
Please visit our Security page for more information on our policies. If you have any further questions, feel free to contact us.
Is the access to my account protected sufficiently?
PokerMavericks employs many levels of security. We do not allow your Username to be seen by other players, thus preventing anyone from trying to guess your password and enter your account. Although all accounts are protected by a username and password, and data transfers only proceed on secure channels, the protection of your Login information is your responsibility. Never reveal your PokerMavericks account information to anyone, and remember to change your password regularly.
Will my personal data or email address be referred to anybody else?
No. The data supplied by our players is only used to provide service to you and in accordance with our Privacy Policy and Licensing requirements.
Can I have more than one account?
No. We allow only one account per player.
Should I report any suspicious game play and possible cheating?
Yes, to keep the game honest and fair to all, we encourage you to immediately report suspected cheaters to Support. Our Risk and Fraud specialists will analyze the specific instance reported by you, decide how to deal with it and then take the necessary steps. Please include game time, game type (tournament or cash game) and the nicknames of the players involved.

 

 

 

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